• FAQ’s – GENERAL

FAQ’s – GENERAL



'Frequently Asked Questions' provides you with all the information you need to know about KINCROMEs brand and product range. Simply click on the topics and questions below and you will be taken to the relevant information. If your question isn't covered in the below sections try searching with the search facility or Contact Us for more information.






FREQUENTLY ASKED QUESTIONS


COMPANY INFORMATION

Who is 'KINCROME Tools & Equipment'?



ABOUT OUR BRANDS

Is 'Kincrome' a Manufacturer?

Where are 'KINCROME Professional Quality Tools®' product manufactured?

Does Kincrome design its own products?



WARRANTY

What does the exclusive 'KINCROME Lifetime Guarantee' cover and for how long?

How do I make a claim for a product covered under Kincrome’s express warranties?

I have a faulty product not covered under Kincrome’s express warranties however would like to make a claim?

I have a product that needs to be repaired what do I do?



WARRANTY CLAIMS

How do I return a product for a Warranty Claim?



WHERE TO PURCHASE

Where can I purchase products distributed by Kincrome?

Can I purchase direct from Kincrome?



PURCHASING

Can I purchase direct from Kincrome?

I do not live in the United Kingdom and am interested in purchasing a Kincrome product. Do you have a local stockist in the country I reside?





FREQUENTLY ASKED QUESTIONS


COMPANY INFORMATION

Who is 'KINCROME Tools & Equipment'?
To find out who 'KINCROME Tools & Equipment' is, please view our About Us.


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ABOUT OUR BRANDS

Is 'Kincrome' a Manufacturer?
‘Kincrome’ does not manufacture product, however, we assemble quality product tailored to customer needs. To find out more product information, please visit our 'Product Feature Information' page.


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Where are 'KINCROME Professional Quality Tools®' product manufactured?
‘Kincrome' products are sourced from throughout the world including designed in Australia by Kincrome. All products are manufactured to 'Kincrome's' highest specifications and quality standards. Countries of manufacture are found throughout the Asia-Pacific and European regions. Countries such as China, Japan, Taiwan, Spain, Italy and the United States supply tools for 'Kincrome'. To find out more information, please visit our 'Product Feature Information' page.


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Does Kincrome design its own products?
To offer distributors and consumers a unique product range Kincrome is investing heavily into its product offerings by developing a dedicated Product Design Team to design and develop new products and ranges. Kincrome is investing heavily into Research & Development, Design and Testing to ensure we bring the very best products matched in quality and design and meeting or exceeding Australian and Internal standards.


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WARRANTY

What does the exclusive 'KINCROME Lifetime Guarantee' cover and for how long?
'KINCROME' products are covered by the exclusive 'KINCROME Lifetime Guarantee'. For more information about the exclusive 'KINCROME Lifetime Guarantee' please click here.


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How do I make a claim for a product covered under Kincrome’s express warranties?
See your nearest 'KINCROME' distributor OR refer to the exclusive 'KINCROME Warranties & Returns' for more information. For enquiries about products not covered or out of warranty under Kincrome’s express warranties refer to Warranties & Returns.'


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I have a faulty product not covered under Kincrome’s express warranties however would like to make a claim?
For any enquiries regarding faulty products, please contact the store of purchase. A Kincrome representative will assess your warranty claim when available.


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I have a product that needs to be repaired what do I do?
For any enquiries regarding faulty products, please contact the store of purchase. A Kincrome representative will assess your warranty claim when available.


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WARRANTY CLAIMS

How do I return a product for a Warranty Claim?
Return the item firstly to the place of purchase with a confirmed register receipt or invoice clearly showing date of purchase. For more information visit the Warranty Claims page.


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WHERE TO PURCHASE

Where can I purchase products distributed by Kincrome?
Kincromes products and brands can be purchased from your nearest distributor. To locate your nearest store, please click here.


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Can I purchase direct from Kincrome?
Kincrome is a wholesale business and does not supply direct to consumers. To purchase Kincrome and distributed brand products will need to visit one of Kincrome distributors. To find your nearest distributor please visit our Store Locator page.


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PURCHASING

Can I purchase direct from Kincrome?
Kincrome is a wholesale business and does not supply direct to consumers. To purchase Kincrome and distributed brand products will need to visit one of Kincrome distributors. To find your nearest distributor please visit our Store Locator page.


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I do not live in the United Kingdom and am interested in purchasing a Kincrome product. Do you have a local stockist in the country I reside?
The Store Locator on our website currently displays stores distributing Kincrome within the United Kingdom. Please Contact Us with your enquiry and we can either direct you to a distributor within your country or recommend a United Kingdom based distributor whom may be able to assist.


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