FAQ’s – GENERAL



'Frequently Asked Questions' provides you with all the information you need to know about KINCROMEs brand and product range. Simply click on the topics and questions below and you will be taken to the relevant information. If your question isn't covered in the below sections try searching with the search facility or contact KINCROME's Customer Service Centre on 1300 657 528 for more information.






FREQUENTLY ASKED QUESTIONS


COMPANY INFORMATION

Who is 'KINCROME Tools & Equipment'?

What is the difference between 'KINCROME Tools & Equipment' and 'KINCROME Professional Quality Tools®'?



ABOUT OUR BRANDS

What other brands does 'KINCROME Tools & Equipment' distribute?

Is 'KINCROME Tools & Equipment' a Manufacturer?

Where are 'KINCROME Professional Quality Tools®' product manufactured?

Does Kincrome design its own products?



WARRANTY

What does the exclusive 'KINCROME Lifetime Guarantee' cover and for how long?

How do I make a claim for a product covered under Kincrome’s express warranties?

I have a faulty product not covered under Kincrome’s express warranties however would like to make a claim?

I have a product that needs to be repaired what do I do?



WARRANTY CLAIMS

How do I return a product for a Warranty Claim?



PRODUCT FEATURES

How does the 'KINCROME 12 Months Protection Plan' work?



WHERE TO PURCHASE

Where can I purchase products distributed by Kincrome?

Can I purchase direct from Kincrome?



APPRENTICE INFORMATION

Do you offer Apprentice specific products or specials?

How do I claim my ‘Tools For Life’ Bonus Items?

What do I need to claim my ‘Tools For Life’ Bonus Items?

If I am not an Apprentice can I still purchase a ‘Tools For Life’ Tool Kit?



CATALOGUES & PRICING

How can I get a copy of the KINCROME Product Guide?

What is the pricing featured on this website?



PURCHASING

Can I purchase direct from Kincrome?

Does Kincrome offer a payment plan?

Does Kincrome offer Lay-By?



KINCROME PAYMENT-PLAN

WHO PROVIDES FINANCE

Is Kincrome providing the Finance?

Who is Quantum Business Finance?

APPLICATION INFORMATION

Who do I call if I have an issue with my application or repayment?

What is the response time for Quantum to contact a customer who has completed the application form and get the ball rolling?

After this, what is the response time on the approval / decline or is this immediate?

Upon presentation of the invoice to Quantum, how long until Quantum settles the invoice with the store?

Am I eligible for a Tax Deduction?

HOW DOES THE KINCROME PAYMENT-PLAN WORK?

Can I purchase non-Kincrome products and finance it through the Kincrome Payment-Plan?

Can I purchase Kincrome products from your website (kincrome.com.au)?

Am I required to pay a deposit?

What happens if I want to return the product that I bought using the Kincrome Payment-Plan?

What happens if a product I bought using the Kincrome Payment-Plan has a warranty issue? 



INFORMATION FOR STORES

Do you offer a online facility for Kincrome stockists?

How can I apply for a Kincrome Online Account?

How can I recover my store Login Password?

How can I find my Kincrome representative’s name or contact details?

What is the cost of freight?

What freight company does Kincrome use?

Can I have an order or product shipped directly to a consumers address?

I do not live in Australia and am interested in purchasing a Kincrome product. Do you have a local stockist in the country I reside?

Are you stockist and need support?



KINCROME FACTORY OUTLET

Does the Kincrome Factory Outlet sell all distributed products?

What are the Kincrome Factory Outlet hours?






FREQUENTLY ASKED QUESTIONS


COMPANY INFORMATION

Who is 'KINCROME Tools & Equipment'?
To find out who 'KINCROME Tools & Equipment' is, please view our corporate profile.


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What is the difference between 'KINCROME Tools & Equipment' and 'KINCROME Professional Quality Tools®'?
'KINCROME Tools & Equipment’ is the parent company and distributor of the 'KINCROME Professional Quality Tools®' product brand. 'KINCROME Tools & Equipment' is a company and 'KINCROME Professional Quality Tools®' is a retail product brand. The name 'Kincrome' has been retained in the corporate company name because it is well-recognised throughout Australia. 'KINCROME Tools & Equipment' does not sell to end-users or other third parties.


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ABOUT OUR BRANDS

What other brands does 'KINCROME Tools & Equipment' distribute?
'KINCROME Tools & Equipment' distributes 'KINCROME Professional Quality Tools®', 'SUPATOOL®', 'FINKAL®', 'LISLE®' and 'SUPATOOL PREMIUM' brands. To find out more information about these brands please click here.


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Is 'KINCROME Tools & Equipment' a Manufacturer?
'KINCROME Tools & Equipment' is a Distributor of products to the Automotive, Industrial and Hardware industries, covering both Trade and Retail markets. 'KINCROME Tools & Equipment' does not manufacture product, however, we assemble quality product tailored to customer needs. To find out more product information, please visit our 'Product Feature Information' page.


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Where are 'KINCROME Professional Quality Tools®' product manufactured?
'KINCROME Professional Quality Tools®' products are sourced from throughout the world including designed in Australia by Kincrome. All products are manufactured to 'KINCROME's' highest specifications and quality standards. Countries of manufacture are found throughout the Asia-Pacific and European regions. Countries such as China, Japan, Taiwan, Spain, Italy and the United States supply tools for 'KINCROME'. To find out more information, please visit our 'Product Feature Information' page.


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Does Kincrome design its own products?
To offer distributors and consumers a unique product range Kincrome is investing heavily into its product offerings by developing a dedicated Product Design Team to design and develop new products and ranges. Kincrome is investing heavily into Research & Development, Design and Testing to ensure we bring the very best products matched in quality and design and meeting or exceeding Australian and Internal standards.


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WARRANTY

What does the exclusive 'KINCROME Lifetime Guarantee' cover and for how long?
'KINCROME Professional Quality Tools®' products are covered by the exclusive 'KINCROME Lifetime Guarantee'. For more information about the exclusive 'KINCROME Lifetime Guarantee' please click here.


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How do I make a claim for a product covered under Kincrome’s express warranties?
See your nearest 'KINCROME' distributor OR refer to the exclusive 'KINCROME Warranties & Returns' for more information. For enquiries about products not covered or out of warranty under Kincrome’s express warranties refer to Warranties & Returns.'


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I have a faulty product not covered under Kincrome’s express warranties however would like to make a claim?
For any enquiries regarding faulty products, please contact the store of purchase. A Kincrome representative will assess you’re your warranty claim when available.


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I have a product that needs to be repaired what do I do?
Contact one of Kincrome preferred Service Agents whom will repair your product. Please be aware without an original “proof of purchase” which states the product is within its 12 month warranty period services costs may be at your expense.
https://www.kincrome.com.au/service-locator


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WARRANTY CLAIMS

How do I return a product for a Warranty Claim?
Return the item firstly to the place of purchase or any authorised Kincrome service agent (or lastly to one of Kincrome's other addresses), with a confirmed register receipt or invoice clearly showing date of purchase, or contact Kincrome Customer Service on 1300 657 528. For more information visit the Warranty Claims page.


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PRODUCT FEATURES

How does the 'KINCROME 12 Months Protection Plan' work?
The 'KINCROME 12 Months Protection Plan' ensures protection for your Tool Kit in the first year of ownership. The 'KINCROME 12 Months Protection Plan' ONLY APPLIES TO TOOL KITS that are registered with Kincrome within the first 28 days from purchase. Contact 'KINCROME's' distributors to find out more information OR to make a claim contact 'KINCROME's Customer Service Centre on 1300 657 528. KINCROME's Customer Service Centre operates between the hours of 8:00am to 6:00pm AEST., Monday to Friday. To find out more information about the exclusive 'KINCROME 12 Months Protection Plan' please click here.


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WHERE TO PURCHASE

Where can I purchase products distributed by Kincrome?
Kincromes products and brands can be purchased from your nearest distributor. To locate your nearest store, please click here.


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Can I purchase direct from Kincrome?
Kincrome is a wholesale business and does not supply direct to consumers. To purchase Kincrome and distributed brand products will need to visit one of Kincrome distributors. To find your nearest distributor please visit our Store Locator page.


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APPRENTICE INFORMATION

Do you offer Apprentice specific products or specials?
Visit the ‘Promotions’ page on our website for the latest Apprentice offers and catalogue activity.


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How do I claim my ‘Tools For Life’ Bonus Items?
Visit the ‘Tool For Life’ Redemption Form on our website or complete the form on the back of the Tools For Life catalogue, complete all criteria including your required documentation.


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What do I need to claim my ‘Tools For Life’ Bonus Items?
You will need a copy of your Tax Receipt or Invoice from your tool supplier for ‘proof of purchase’ to claim your redemption. You will also need to include a copy of identification of your TAFE/MTA college enrollments letter/form, ID card or letter from your institution or employer stating you are a current apprentice. Once received, this information will be assessed and redemption Bonus Item(s) will be dispatched to either the distributor or the end user directly. All redemption items are available for Apprentices only. You can upload a copy of your ‘proof of apprenticeship’ via the Online Form.


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If I am not an Apprentice can I still purchase a ‘Tools For Life’ Tool Kit?
Yes but you can not claim the ‘Tools For Life’ Bonus Items.


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CATALOGUES & PRICING

How can I get a copy of the KINCROME Product Guide?
Click here to download a PDF of the Kincrome Product Guide.


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What is the pricing featured on this website?
The pricing featured on this website is the advertised catalogue recommended retail price (RRP). See your nearest 'KINCROME Tools & Equipment' distributor for more information on the latest pricing.


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PURCHASING

Can I purchase direct from Kincrome?
Kincrome is a wholesale business and does not supply direct to consumers. To purchase Kincrome and distributed brand products will need to visit one of Kincrome distributors. To find your nearest distributor please visit our Store Locator page.


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Does Kincrome offer a payment plan?
Yes, the Kincrome® Payment-Plan allows you to choose from a range of payment plans for any purchases of Kincrome® tools and equipment over $1500. For more information or to apply please click here.


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Does Kincrome offer Lay-By?
Kincrome do not offer Lay-By payment options. Please visit your local Kincrome stockist or find out more information about the Kincrome Payment-Plan here.


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KINCROME PAYMENT-PLAN

WHO PROVIDES FINANCE

Is Kincrome providing the Finance?
No. The Finance is being negotiated through Quantum Business Finance. Any queries regarding applications or repayments should be directed to Quantum Business Finance on Ph: 1300 707 727


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Who is Quantum Business Finance?
Quantum Business Finance is proud to Partner with Kincrome in delivering hassle free funding options for a wide selection of Kincrome products.

Quantum offers you the security of knowing that your funding requirements are being met in a timely and efficient manner. Quantum facilitates finance transactions through a diverse range of bank and non-bank lenders. Our market reach and buying power ensures that you always have access to the most up to date and competitive finance contracts available.

As a customer of Quantum Business Finance you will be in very good company, and we look forward to our ongoing relationship. We've taken a Quantum leap in service and facilities, and it is our pleasure to invite you to join us.


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APPLICATION INFORMATION

Who do I call if I have an issue with my application or repayment?
Kincrome is not providing the Finance and so any queries regarding an application or payment should be directed straight to Quantum Business Finance on 1300 707 727.


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What is the response time for Quantum to contact a customer who has completed the application form and get the ball rolling?
Quantum Business Finance will contact you as soon as possible within 24 hours.


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After this, what is the response time on the approval / decline or is this immediate?
Approval / decline should be achieved within 24 hours.


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Upon presentation of the invoice to Quantum, how long until Quantum settles the invoice with the store?
Settlement will be within 24 to 48 hours.


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Am I eligible for a Tax Deduction?
You will need to discuss taxation needs with you financial advisor or accountant. Kincrome or Quantum are unable to provide taxation advice however some customers may be eligible for a taxation deduction dependent on their circumstances.


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HOW DOES THE KINCROME PAYMENT-PLAN WORK?

Can I purchase non-Kincrome products and finance it through the Kincrome Payment-Plan?
Quantum Business Finance will only settle invoices with Kincrome distributed products on them and will not settle invoices with any other products on them so it is not possible to finance anything other than Kincrome distributed products.


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Can I purchase Kincrome products from your website (kincrome.com.au)?
No. While the Kincrome website makes it easy to browse our entire product range, all Kincrome Payment-Plan purchases must be purchased through one of our authorised distributors.


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Am I required to pay a deposit?
In most cases, a deposit won’t be required.


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What happens if I want to return the product that I bought using the Kincrome Payment-Plan?
Where a customer has bought the goods and the finance contract is settled, it cannot be reversed.


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What happens if a product I bought using the Kincrome Payment-Plan has a warranty issue?
As per the Kincrome Warranty Claims & Returns process, return the goods to the place of purchase for Warranty Assessment. In the event of a genuine warranty claim the goods will be replaced. The finance contract continues to roll on.


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INFORMATION FOR STORES

Do you offer a online facility for Kincrome stockists?
Yes, we offer a Kincrome Online Account for Kincrome Account Holders only. Here you can view pricing & availability, track & place orders and more. For information on how to apply please call Kincrome on 1300 657 528.


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How can I apply for a Kincrome Online Account?
To apply for a Kincrome Online Account you must be a Kincrome Account Holder. For information on how to apply please call Kincrome on 1300 657 528.


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How can I recover my store Login Password?
If you have lost your Password visit the Login page and click the ‘Reset Password’ option. Type in your email address to receive a reset link.


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How can I find my Kincrome representative’s name or contact details?
Contact Kincrome Customer Service on 1300 657 528 for Kincrome representative details in your area.


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What is the cost of freight?
Orders to the value of $250 or more are excluded from freight, orders below $250 will incur a Handling Fee.


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What freight company does Kincrome use?
Freight is determined by various factors. Please contact Kincrome for further information pertaining to your order.


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Can I have an order or product shipped directly to a consumers address?
We only ship to a store address.


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I do not live in Australia and am interested in purchasing a Kincrome product. Do you have a local stockist in the country I reside?
The Store & Service Agent Locators on our website currently display Kincrome distributors within Australia only. Please Contact Us with your enquiry and we can either direct you to a distributor within your country or recommend an Australian based distributor whom may be able to assist.


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Are you stockist and need support?
Login to your Kincrome Online Account and visit the Support page for further information or call Kincrome on 1300 657 528.


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KINCROME FACTORY OUTLET

Does the Kincrome Factory Outlet sell all distributed products?
The Kincrome Factory Outlet only sells discontinued, sample and damaged products. Not all products are available at the Kincrome Factory Outlet.


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What are the Kincrome Factory Outlet hours?
The Kincrome Factory Outlet is open from 10:00am to 4:00pm Monday to Friday, excluding Public Holidays.


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